Privacy policy

Privacy Policy

Protecting your data is very important to Sustema AG (“Sustema”, “us” or “we”). This policy and any other agreement between you and us is the basis on which any personal data we either collect from you or that you provide to us, will be processed by Sustema. Any future changes to our privacy policy will be posted on this page, and where appropriate, notified to you by email.

Information we collect about you

We may collect and process the following data about you:

  • information that you provide to us, including, but not limited to, filling in forms on (the “Website”). This includes information you provide at the time of registering or at any point afterwards;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information);
  • details of your visits to the Website.

We will hold the above information for as long as is necessary in order to provide you with the Sustema service, deal with any specific issues that may occur or as is required by law or any relevant regulatory body.

How we use your information

We use information held about you (and information about others) in the following ways:

  • to provide you with our services;
  • to ensure you receive information relevant to you;
  • to ensure the content on the Website is presented in the most effective manner for you and your computer or mobile device; and
  • to notify you about changes to our service. We will not sell your data to third parties nor use the information held about you (and information about others) to provide you with advertising or other services that you have not requested.

IP Addresses

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.


Sustema uses cookies to distinguish you from other users and provide a good user experience when using the Sustema website. It is however possible to disable cookies that are stored on your computer by modifying your browser settings. Doing so however may reduce the functionality of the service that our website is able to provide.

Please see our cookie policy for more details on how we use cookies on our site.

Where we store your personal information Your data is processed according to applicable data protection and privacy laws. Any data you send over the Internet to us is processed and stored by the service provider Hostpoint AG, Switzerland. Some data will also be stored on servers of Sustema AG. By submitting your personal data, you agree to this data transfer, storing and processing.

Passwords and Data Security

Your passwords are stored on Sustema servers in encrypted form. We do not disclose your account details or email addresses to anyone except when legally required to do so.

Sensitive information between your browser and the Website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Sustema certificate.

It is your responsibility to keep your password secure. Please note, the transmission of information via the internet is not completely secure, although Sustema will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

Disclosure of your information

We may disclose your personal information to any partner of Sustema and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets;
  • if Sustema or substantially all of its assets are acquired by a third party; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Sustema, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Right to access your personal data

You are entitled to ask us anytime for information about what type of personal data about you has been collected online and stored with Sustema AG or with third parties processing online data on Sustema AG's behalf. You may also ask us to have your data rectified or deleted as required by applicable data protection law. For more information please contact us at .


If you have any questions regarding the Sustema privacy policy, please contact us at